Refund policy

We have a 30-day return policy for any NON CUSTOM ITEMS, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact me at visionsbyvelasco@gmail.com. If your return is accepted due to a problem with the product, I will send you a return shipping label, as well as instructions on how and where to send your package. If your return is accepted for any other reason other than a problem with the product, the customer will be responsible for return shipping. Items sent back to me without first requesting a return will not be accepted. 

You can always contact me for any return questions at visionsbyvelasco@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
CUSTOM orders cannot be returned (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.